Australian Quality Training Framework (AQTF) / User Choice Audit Details
Audit date 16 and 17 June 2009
Qualifications Audited:
• WRH30100 Certificate III in Hairdressing (Ladies) • WRH30106 Certificate III in Hairdressing • 39185QLD Certificate II in Men’s Hairdressing
AUDIT OUTCOMES
Audit non compliance identified: Yes (minor)
Summary of non compliances:
• Whilst the organisation demonstrated a commitment to improving its assessment processes including continuous updating of assessment tools, evidence demonstrated that improvements made since the previous integrated AQTF/User Choice have not been thoroughly implemented across all units within 39185QLD Certificate III in Men’s Hairdressing • Insufficient information is provided to learners regarding fees and partial exemptions. The organisation provided evidence of a ‘Apprentice Handbook’ that does not contain information regarding: • Student contribution fees • The partial exemption fee • The organisation provided evidence of a statement of attainment that included results indicating the assessment process by which each unit was achieved. For example RPL • Retained sufficient evidence to support Outcome Identifier 20-competency achieved • Retained sufficient evidence to support Outcome Identifier Code 40 – withdrawn, but the student has participated in some learning activity prior to withdrawing
Rectifications • The organisation provided evidence of amended student information that addresses the non-compliance in relation to student contribution fees • The organisation provided evidence of an amended statement of attainment that addresses non-compliances identified above. No further evidence is required regarding issuance of statements of attainment. • The organisation provided evidence to support that the student completed the required assessments (identifier code 20) • The organisation provided evidence of an attendance sheet to support that the student participated in training prior to withdrawing from this qualification (identifier code 40)
Minor non compliances rectified: Yes
“This submission indicates that Jon Le Court Pty Ltd, trading as, The Queensland Hairdressing Academy has rectified identified non-compliances and is committed to compliance with the 2009/2010 User Choice contract and the AQTF” (David Garner, Manager Audit Services, Department of Education and Training)
Explanatory notes: Non-compliances are categorised as minor, significant or critical. Minor: No, or minor, adverse impact on learners with no serious breakdown of provision of quality training and assessment Significant: Significant, adverse impact on learners with insufficient focus on quality training and assessment outcomes. Critical: Critical adverse impact on learners with widespread or persistent dissatisfaction with services and outcomes
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