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Audit Outcomes

Australian Quality Training Framework (AQTF)
Audit Details

Audit date 17 November 2010


Audit non compliance identified:  Yes (minor)

Summary of non compliances:
• WRH20109 – The strategy for the qualification identifies a total of 17 units of competency through 10 Core units and 7 Electives.  The Training Package requires 13 units for completion of the qualification through 9 core units and 4 electives.
• Insufficient evidence was provided to demonstrate that named teachers had undertaken relevant professional development activities to maintain and further develop their training and assessment competencies
• WRHCS201A – The assessment tools for this unit of competency lacked sufficient evidence of assessment against the required knowledge on the provisions of relevant occupational health and safety legislation and regulation and the relevant health and hygiene legislation and regulations.
• WRHCL304A – Perform colour correction; WRHCL305B – Perform on scalp full head and re-touch bleach services,  The assessment tools for the units of competency lacked sufficient evidence against the range statement outlined within the units of competency
• The observation checklist on file for one student was not completed and the photographic evidence on file did not appear to confirm with the organisation’s process for the submission of photographic evidence.

• Revised strategy for WRH20109 Certificate II in Hairdressing, amendment to delivery period, correction of code title qualification, amendment to alignment with units of competency, inclusion of recommended order of delivery table
• A 12 month plan identifying review and validation of 42 hairdressing units equally spread between teachers.  The plan clearly identifies that this is in addition to any workshops.  The plan also indicates that the reviews will be standard agenda items at staff meetings for discussion and implementation.  Industry currency requirements will be provided by and in consultation with Cheryl Le Court,
• WRHCL304A – The revised tool includes case studies that have broadened the range and meet the requirements; WRHCL305B – The revised tool includes one additional question and three case studies to broaden the range and meet the requirements.
• A 12 month professional development plan developed to involve all teachers in the review and validation of all units of competency being delivered at The Queensland Hairdressing Academy
• Communication with employer indicated that they were satisfied with student’s performance in this area and these tasks are being performed autonomously on a daily basis.  Continuous improvement changes have been made to avoid a similar situation.  They are: an assignment checklist that is to be completed by the workplace supervisor and by a QHA assessor; an amendment to the instructions for assessment and an amendment to the front cover in the form of a note to the assessors.

Minor non compliances rectified:  Yes

“This submission indicates that Jon Le Court Pty Ltd, trading as, The Queensland Hairdressing Academy has rectified identified non-compliances and is committed to compliance with the 2009/2010 User Choice contract and the AQTF”
(David Garner, Manager Audit Services, Department of Education and Training)

Explanatory notes:
Non-compliances are categorised as minor, significant or critical.
Minor:  No, or minor, adverse impact on learners with no serious breakdown of provision of quality training and assessment
Significant:  Significant, adverse impact on learners with insufficient focus on quality training and assessment outcomes.
Critical:  Critical adverse impact on learners with widespread or persistent dissatisfaction with services and outcomes






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